Frequently Asked Questions

Everything you need to know about shopping with Ginger Ted

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

Ginger Ted accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.

How can I contact customer support?

Our team is here to help! You can reach us via the 'Contact Us' form on our website, email us directly at support@gingerted.com, or use our live chat during business hours.